Customer support Representative- Check ‘n Go/Allied Advance Loan
Can you enjoy supplying service that is excellent building enduring consumer relationships? Do you need to go beyond conventional retail jobs and begin to build your job? Are you experiencing fascination with being an integral part of A financial that is industry-leading services? Do you want to create the next move? In that case, we wish to communicate with you!
Summary of Part and Key Accountabilities:
Our Customer Service Associates are in the center of that which we do at Check ‘Go and Allied advance loan, both area of the Axcess Financial category of businesses. Each day in metropolitan areas and towns in the united states, they’ve been greeting customers, processing applications, responding to inquiries about services and products, advertising new items, and much more — all because of the objective of delighting our respected clients. We offer cash solutions for genuine people and attempt to function as very first option for everyday monetary solutions. We users concentrate on building relationships to make sure consumer needs are increasingly being offered with the most readily useful items we are able to provide.
- Relationship management: place our clients in the center of every thing we do. Exemplify our Product product Sales culture. Serve and educate clients regarding the item profile. Escalate dilemmas to the shop Manager, DDO, and Corporate Office if struggling to resolve the presssing problem straight with all the consumer.
- Cash managing: Handle and count currency, money, and coins to add handling a money drawer, counting money deposits, going cash from protected safe to cash cabinet as well as other money control demands. Accountable for bank deposits or bank pick-ups. Balance batch that is individual with shop sales reports at end of day and help with resolving over/shorts as required.
- Loan processing: Perform necessary client verifications to validate information presented. Accurately process loans and transactions per blog link business policy.
- Conformity: in charge of conformity with company/State policy and procedures including Federal regulation where relevant.
- Inbound/Outbound calls: response phone inquiries as a result to questions that are general consumer applications, demands or other dilemmas. Spot customer that is outgoing and collection phone telephone calls prior to federal regulations and shop working procedures.
- Brand Ambassador: improve the Check ‘n get brand name skillfully and make sure shop look (external and internal) is maintained to business criteria. Help in the execution of all of the business marketing plans and programs, ensuring accurate and prompt set-up, exceptional execution and within founded due dates.
Minimal Education and Enjoy Involved:
- Couple of years sales that are previous customer support experience chosen.
- 2 yrs cash maneuvering experience chosen.
- Will need to have personal transportation that is reliable conformity with posted policy and procedure. This might NOT add transportation that is general public transport from family members or buddies. Must keep a valid license and Automobile that is valid Insurance utilized by the business.
Furthermore, you can expect: competitive compensation (base pay + incentives) and advantage programs ( e.g., medical dental, life insurance coverage), a good premium time off system, 401k retirement plan, tuition reimbursement, as well as an engaging work place.
About Axcess Financial:
We’re an independently held business headquartered Cincinnati, Ohio whom provides innovative credit solutions that empower customers to address their individual funds whenever, where and just how they desire. It is our objective to obtain individuals the income they require whenever they want it. We make certain we do this in a real way this is certainly accountable and in their means.
Dedication to Diversity:
Axcess is invested in employing and keeping a diverse workforce. Our company is proud to be the same Opportunity/Affirmative Action-Employer, making choices without reference to battle, color, faith, sex, sex identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or other protected course.
This publishing is supposed to explain the general nature associated with work expected to be performed and it is perhaps maybe not a thorough set of all obligations, duties and abilities necessary for the positioning.